Payments created via ABA files when uploaded -not matching


1.I can pay creditors, create a payment batch in reckon enterprise, send to bank and the payments happen
2.When I upload bank transactions into online banking - these payments are present - however they dont get matched to the payment I created.
3.They show as unmatched payments.
4.Currently I reconcile all other items except for these unmatched payments, I then do a global rule coding them to a suspense account, then manually delete them all to reconcile the bank account
5.They show as cheques
only has happened in the past 2 months - did something change at Dec 31. We are with Westpac
Answers
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Dear @brent ,
If you're importing transactions via QIF, it's possible that some of your transactions imported to your Online Banking Centre may either be transfers to other bank accounts, or do not match the transactions you have created in Reckon Accounts.
You may want to examine the net/gross you have on invoices/bills and compare them to these cheques that you are sending in or out - if they do not match via the rules you have put in place, or by the amounts, you may have to modify the payments as they exist in your Reckon Accounts Enterprise to get them to match.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20181 -
thanks Alex - the $ values are the same
Can I call you to chat please
QIF files looks ok
QBO file looks ok
yet in GL I have 2 entries for payments - 1 x Bill Pmt- cheque
1 x Cheque
for same values and same date
Q - is it possible to delete in the online banking centre?
thanks
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or you call me 0064 9 361 2797
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Dear @brent ,
Could you show me a screenshot of your current Online Banking Centre, and the Invoices/Bills that should match up with these cheques?
It's possible that the Payee/Supplier may not have an accurate or matching name.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20181 -
can you send me your email address - I can upload the payment file, the qif file and QBO files for your review
you might be right about matching names - which I dont understand, as nothing has changed from my end
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Dear @brent ,
I will send you a private message so you can send me the screenshots - unfortunately, QIF/QBO files can't be used on our end unless we have a copy of your file, which we don't retrieve unless it's due for Data Recovery.
Kind regards,
Alexander McKeown
Reckon Senior Technical Support
Alexis McKeown
Reckon Senior Technical Support
Working hard since 20181