Kicked out of reckon hosted after about 1 hr
I saw the message Saturday, the message no longer comes up but i seem to be getting logged out after a while without using...i attempted to do a backup last night which takes about 6 or 7 hours...and after a few hours when i came back to the computer the backup had been logged out. If i do invoices and come back later then i need to login again...a bit annoying previously when i am doing random work on weekends keep getting logged out..obviously the backup issue is more of a problem for me and maybe others with large files.
Is there a timer that is now in place that will kick you out if not used. If so can this be adjusted or removed.
Thanks
Lance
Comments
-
Hi @iangun,
I apologise that you are experiencing this issue, can you please send a private message of your User ID and File name for further investigation?
Moreover:
- How large is your company file?
- When was the last time you successfully created a backup? And how long did it take (estimate)?
Also see Uploading or downloading the files to and from Reckon Accounts Hosted to download a copy of your company file.
Thank you.
Kind regards,
Jamaiel
1
Categories
- All Categories
- 6.4K Accounts Hosted
- 11 π’ Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 π’ Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll π
- 20 π’ Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos π₯
- 22 Reckon Mate App
- 2.9K Reckon One
- 8 π’ Reckon One - Announcements
- 10 Reckon Invoices App
- 15 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 307 Point of Sale
- 1.9K Personal Plus and Home & Business
- 62 About Reckon Community