Glitchy performance

System

This discussion was created from comments split from: Remote Desktop Licence Error - Reckon Accounts Hosted (16 March).

JO-ANNE_7327707

Hi Rav

I am finding RAH to be very glitchy this morning. A lot of not responding messages and the wheel of death. Has been happening all morning and is still occuring.

Rav

Hi @JO-ANNE_7327707

Have you received the blue error message above today? If not, then please give our Hosted technical support team a call so we can have a technician take a look at those other symptoms you're contending with.

Cheers

JO-ANNE_7327707

no error message, but just lost connection again. It reconnected itself after a while.

Rav

Hi @JO-ANNE_7327707

When you lost connection, what appeared on-screen?

JO-ANNE_7327707

nothing, it went black, started running the red R for a few seconds, then connected itself.

JO-ANNE_7327707

have lost connection again, there is now a black screen and with this error, same one I was getting yesterday. It is now up to attempt 4, with the red R building

JO-ANNE_7327707

RAH and now this.....

Rav

The above sounds like your internet connection is being interrupted which is compromising the connection to Hosted.

Log off your active session from within the Hosted control panel and then logout full (use the Logout option) and close your browser.

Log back in after 2-3 minutes and then access your file as normal.

JO-ANNE_7327707

I have done this several times, the connection rectangle with the red R come up and runs for a few seconds, then it goes to a black screen, with nothing.

JO-ANNE_7327707

it has finally connected.