Issue with super limit (set in employee setting) being exceeded.

Question

Hello morning all,

Just wondering if anyone has encountered an issue with the super that was processed in the payroll completely ignores this limit that was set per below.

This issue only started to happen this financial year and we never had the issue in the past.

When the super contribution for an employee has exceeded the limit, it used to just adjust with reduction for one payroll, and then zero in the subsequent one.

E.g. we had an employee whose super was reduced in the second half of February. In March, it was supposed to be zero but the payrolls had the full super amounts.

Does anyone have any idea what happened and how to do to fix this issue?

@Radhika tagging you, FYI, the question was asked.

Thank you and regards,

Nita

Dianita · Answer

Noted on this as well Shaz, thank you.

The data rec team has been working on the file for weeks now, but yes, we are hopeful that it will all be resolved and fixed when they finally give us the good news. We still have the worsened YTD issue on our payslips (after your suggestion from October/ November last year). In fact, it has gotten so bad, it is now only showing the YTD total figures of 1 or 2 payroll periods for all employees (not just randomly like last year).

Thanks again and regards,

Nita

Acctd4 · Answer

Hi Nita

Check you haven't entered a limit on that Super-Rest Payroll Item too:

(This shouldn't cause that & it also shouldn't be where an employee-specific limit is entered anyway, but just in case)

It may be a background corruption issue causing it so hopefully the Data Rec team should be able to rebuild the file & can resolve it 🤞

Dianita · Answer

Thanks Alexander,

We are actually in the midst of having our file assessed by the Data Rec team because we have been unable to do a data rebuild.

Will try the other 2 suggested options for now.

Regards,

Nita