Issue with super limit (set in employee setting) being exceeded.

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Dianita
Dianita Member Posts: 117 ✭✭
in Reckon Accounts (Desktop)

Hello morning all,

Just wondering if anyone has encountered an issue with the super that was processed in the payroll completely ignores this limit that was set per below.

This issue only started to happen this financial year and we never had the issue in the past.

When the super contribution for an employee has exceeded the limit, it used to just adjust with reduction for one payroll, and then zero in the subsequent one.

E.g. we had an employee whose super was reduced in the second half of February. In March, it was supposed to be zero but the payrolls had the full super amounts.

Does anyone have any idea what happened and how to do to fix this issue?

image.png


@Radhika tagging you, FYI, the question was asked.


Thank you and regards,

Nita

Answers

  • Alexander McKeown
    Alexander McKeown Reckon Staff Posts: 212 Reckon Staff
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    Dear @Dianita ,

    This is a bit strange - can you attempt the following:

    1. Run a rebuild on your company file (Go to File, then Utilities, then Rebuild Data).
    2. If you are running scheduled payroll, toggle "Tick if the limit is per pay period". Scheduled payroll can sometimes conflict with pay periods (eg. monthly pay period), so adding the pay period limiter can correct this.
    3. Clear off the limit; save the employee's details; add it back in.

    Let me know how you go with this.

    Kind regards,

    Alexander McKeown

    Reckon Senior Technical Support

  • Dianita
    Dianita Member Posts: 117 ✭✭
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    Thanks Alexander,


    We are actually in the midst of having our file assessed by the Data Rec team because we have been unable to do a data rebuild.


    Will try the other 2 suggested options for now.


    Regards,

    Nita

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,437 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited April 10
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    Hi Nita

    Check you haven't entered a limit on that Super-Rest Payroll Item too:

    image.png

    (This shouldn't cause that & it also shouldn't be where an employee-specific limit is entered anyway, but just in case)

    It may be a background corruption issue causing it so hopefully the Data Rec team should be able to rebuild the file & can resolve it 🤞

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Dianita
    Dianita Member Posts: 117 ✭✭
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    Noted on this as well Shaz, thank you.

    The data rec team has been working on the file for weeks now, but yes, we are hopeful that it will all be resolved and fixed when they finally give us the good news. We still have the worsened YTD issue on our payslips (after your suggestion from October/ November last year). In fact, it has gotten so bad, it is now only showing the YTD total figures of 1 or 2 payroll periods for all employees (not just randomly like last year).

    Thanks again and regards,

    Nita

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