Can't get into my file using Opera browser

Cheryl_9973373
Cheryl_9973373 Member Posts: 12 Reckoner Reckoner
edited April 14 in Accounts Hosted

I can get into my Reckon but when I try to launch accounts 23 r1 in my OPERA BROWSER it won't open but I can open it in my Microsoft Edge. Why is this happening now, I could still get in this way 2 days ago.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,400 Reckon Community Manager Community Manager

    Hi @Cheryl_9973373

    What is happening specifically when you select the launch option when using the Opera browser? Is there an error message appearing or something else occurring on-screen?

    Prior to launching, do you have any active sessions in your Hosted control panel?

    Have you tried clearing the cache & cookies in Opera and then trying again? Does the same behaviour occur

  • Cheryl_9973373
    Cheryl_9973373 Member Posts: 12 Reckoner Reckoner

    It is trying to connect but it has the R in the middle of the screen with the flashing logo. I've tried rebooting several times.

  • Cheryl_9973373
    Cheryl_9973373 Member Posts: 12 Reckoner Reckoner

    no active sessions, i checked too

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