Need Help Correcting STP Figures on ATO Portal After Using Payroll Premier 23/24

Question

Hi everyone,

Before, I used Reckon GovConnect to send all my Single Touch Payroll (STP) data to the ATO. But recently, I tried to fix a mistake by selecting Update Event " figure on Payroll Premier 2023/2024 to correcting the figures. Unfortunately, the incorrect numbers I accidentally uploaded are still showing on the ATO portal. Specifically, the figures for W1 and W2 in BAS Quarter 3, covering the period from January 1st, 2024, to March 31st, 2024, haven't changed. Can you help me fix this issue?

Alexis McKeown · Answer

Dear Tom,

As said now, you may wish to investigate the ATO's records and manually modify your W1 & W2 figures as stated before.

You should be able to tweak what figures appear in full and bring them more in-line with what should be reported.

You can read up on how to do so here: https://help.reckon.com/article/h2bfwmfz9z-reckon-single-touch-payroll-handling-duplicate-submissions

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

Tom · Answer

Hi Alexander

I check all figure already; all are the same with STP.

Alexis McKeown · Answer

Dear Tom,

Can you check the totals of your payrun in Payroll Premier and check if the figures line up with the STP?

If it does, you may wish to access the ATO records and manually modify your W1 & W2 components - this will allow you to easily adjust figures submit via STP.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support