Loggin out and MFA

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Jim Parker
Jim Parker Member Posts: 7 Reckoner Reckoner
in Accounts Hosted

I must be permanently logged in to Reckon Hosted.

I cannot go back to the welcome page to alter my settings for MFA

When I go forward I get the MFA information page which seems to be stuck. All I can do is go back to my login page.

I can do nothing. I cannot access my data either.

I cannot access my account to renew my registration or to check my credit card is OK.

Best Answer

  • Jim Parker
    Jim Parker Member Posts: 7 Reckoner Reckoner
    Answer ✓

    Thank you Rav. I eventually resolved this. I reduced the size of the MFA information page (with great difficulty) which enabled me to move on and set my Google authenicator for the MFA and get back into my data files. Simply a "page size" issue. Thanks for your interest.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Hi @Jim Parker

    Can I just get a bit more info on what's happening here. When you say you're permanently logged in, what page are you on exactly?

    What is happening on-screen? Which browser are you using and does this same thing occur on a different browser?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Glad you got that sorted @Jim Parker, thanks for letting me know 👍

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