MFA

Debra_7040819
Debra_7040819 Member Posts: 20 Reckoner Reckoner
in Accounts Hosted

1st time my program is calling for my MFA but I can't find which device the PIN is being sent to & when I get to this point screen is asking for Recover your device


Please enter the 6 digit recovery pin created at the time you setup MFA.

I don't recall creating a pin at anytime.

I'm in urgent need of my program today.

Thank you

Answers

  • Unknown
    Unknown
    edited May 2024
    This content has been removed.
  • Kris_Williams
    Kris_Williams Member Posts: 3,812 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    you would have had a recovery pin when you setup MFA to sign into the Reckon Portal and lodge your STP.

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,740 Reckon Community Manager Community Manager

    Hi @Debra_7040819

    Were you able to get this sorted yesterday? If not, can I just get a bit more info so we can get you headed in the right direction.

    Did you setup MFA in Reckon Accounts Hosted or did you just enable it since you're using the same login for both Hosted and your Reckon Portal account for STP?

    If its the latter then you'll just use the same MFA for both the Reckon Portal and Reckon Accounts Hosted.

  • Unknown
    Unknown
    edited May 2024
    This content has been removed.

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