Multiple copies of invoice to customer

PeterC67
PeterC67 Member Posts: 39 Reckoner Reckoner
in Accounts Hosted

Looking for any ideas as to what may be causing this.

Since February we have one customer who is receiving 11-12 copies of the invoice when we send it to them. Previously it has been fine.

It is a memorised transaction and gets sent via Fileโ€”>Send Forms. We send 150ish invoices per batch, as if we send more than that some invoices do not make it to the recipient.

This is what I have redceived from the customer when they looked at their end:-

I've looked through my mail logs - it appears that amazonses is resending multiple copies of your email. They all have the same Message-ID header, meaning that they're duplicates.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,740 Reckon Community Manager Community Manager

    Hi @PeterC67

    When you view the Email Report in Reckon Accounts Hosted (example below), do these multiple copies show up in the report as well? Or is there only a single entry for the email sent from Hosted but received multiple times on the recipient's end?

    image.png

    Does this only occur when the invoice for this particular customer is created from the memorised transaction?

    Also, has it only occurred for this one particular customer since you first noticed it in February or has it occurred for other customers as well?

Categories