MFA Enabling

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agofarm
agofarm Member Posts: 66 Reckoner Reckoner
in Accounts Hosted

I have tried to update to MFA, which is no problem. The problem is that I wish to add on my Administrator, in doing this I get a page which advised that I have to pay for an extra subscription for the Administrator to access the program. Could you advise how to get around this

Thanks

Teresa

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,009 Reckon Hall of Famer Reckon Hall of Famer

    No way around this unfortunately other than getting the code from you or buy another license

  • agofarm
    agofarm Member Posts: 66 Reckoner Reckoner

    Thanks for that.. Reckon needs to reassess this, as Admin should be able to access the files whenever they need to.

  • Kris_Williams
    Kris_Williams Member Posts: 4,009 Reckon Hall of Famer Reckon Hall of Famer

    it’s not so much the user it’s the license. Doesn’t matter who is logging in, they will only allow one login per license. You could change the phone number the code goes to to the Admin user

  • Zappy
    Zappy Accredited Partner Posts: 5,316 Accredited Partner Accredited Partner

    @Kris_Williams Correct

    The OP misunderstands how it works.

    @agofarm Id consider using a Accredited Partner for. Its what we do

    Zappy 0407 744 914

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,327 Reckon Community Manager Community Manager

    Hi @agofarm

    Do you have your own login to the Reckon Accounts Hosted service? ie. Separate to that of your administrator or are you sharing a single login?

    Note: I'm referring to the login to the service itself, not the company file.

  • agofarm
    agofarm Member Posts: 66 Reckoner Reckoner

    We are sharing the same login

  • Zappy
    Zappy Accredited Partner Posts: 5,316 Accredited Partner Accredited Partner
    edited May 2024

    @agofarm Turns out that isnt possible with Reckon. I literally just now had a client ring me he is in the office and his wife is at home. The 2FA is attached to her phone and he needs to ring her every time he logs in. He is very frustrated. There's two levels of security with Reckon the same as there is with Xero and Intuit and Myob. The other sme software seems to have this sorted.

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