MFA Enabling

agofarm
agofarm Member Posts: 52 Reckoner Reckoner
in Accounts Hosted

I have tried to update to MFA, which is no problem. The problem is that I wish to add on my Administrator, in doing this I get a page which advised that I have to pay for an extra subscription for the Administrator to access the program. Could you advise how to get around this

Thanks

Teresa

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    No way around this unfortunately other than getting the code from you or buy another license

  • agofarm
    agofarm Member Posts: 52 Reckoner Reckoner

    Thanks for that.. Reckon needs to reassess this, as Admin should be able to access the files whenever they need to.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    it’s not so much the user it’s the license. Doesn’t matter who is logging in, they will only allow one login per license. You could change the phone number the code goes to to the Admin user

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @agofarm

    Do you have your own login to the Reckon Accounts Hosted service? ie. Separate to that of your administrator or are you sharing a single login?

    Note: I'm referring to the login to the service itself, not the company file.

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  • agofarm
    agofarm Member Posts: 52 Reckoner Reckoner

    We are sharing the same login

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