English Speaking Technical Support

Janelle Knight
Janelle Knight Member Posts: 53 Reckoner Reckoner
edited May 20 in Accounts Hosted

Can anybody please please help me out with a number to call to actually talk to someone who I can understand and in turn they can understand me. I'm really at my wits end, I've wasted hours upon hours and feel like throwing rocks through my Reckon screen. Thanks

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    What problem are you having with RAH @Janelle Knight ? May be able to help on here instead 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,372 Personal Range Elite Expert Personal Range Expert

    Call me and i will see what i can do.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Janelle Knight

    As Shaz has mentioned above, can you please let us know detailed info on the specific issue you're contending with. If you have a case number that would be great as well.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Janelle Knight
    Janelle Knight Member Posts: 53 Reckoner Reckoner

    I have 2 problems, and tried getting an answer on the first one through KB and couldn't get it fixed, now the 2nd problem is:_ I am trying to add a new staff member to the customer portal. When I enter the username and the role (user) and click next, it does nothing.

  • Janelle Knight
    Janelle Knight Member Posts: 53 Reckoner Reckoner

    I tried multiple times, (then gave up on that user and added another one - and it entered fine). Gone back to this staff member and can't enter.

  • Janelle Knight
    Janelle Knight Member Posts: 53 Reckoner Reckoner
    edited May 20

    Rav, I didn't get a case number. This morning's call was to support and spoke to Uddesh and straight away he wanted to take control of my PC before even wanting to know my problem. I said no, that I have a simple question. It took over 30 minutes to explain what my problem was, he kept trying to talk about hosted, by I was explaining it was the customer portal I needed help with. I was rather suspect, as to the questions he was asking, and also the fact he wasn't talking to me, and answering my questions.

    I ended up accepted that he could take control of my screen, and after more than 5 minutes more, he hadn't even responded with an email as he said he would, and wouldn't talk to me.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Thanks for the info @Janelle Knight

    A senior member the support team will be reaching out to you shortly for a chat and work through the issues you're contending with.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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  • Janelle Knight
    Janelle Knight Member Posts: 53 Reckoner Reckoner

    Thank you so very much, he is on the phone to me now. I felt completely overwhelmed with the whole situation with Reckon help.

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