PAYG not being shown or calculated

sandrah

On one of my staff it's not calculating nor showing PAYG (it did before) - I think I must have clicked somewhere and made it disappear - what have I done wrong? I noticed it says employee summary "adjusted" and I don't know why.

Alexis McKeown

Dear @sandrah ,

This is possibly due to you toggling off the PAYG taxes for the payroll items in the payroll item settings.

To fix this:

1. Go to Lists → Payroll Item List.
2. Find your Hourly Pay and Annual Leave items.
3. Right-click on the item, and select Edit.
4. Click next until you get to Taxes.
5. Ensure PAYG Tax is ticked.
6. Click next, and press OK at the end.
7. Go back to the payrun, unlock the Net Pay.
8. Remove the Hourly Pay and Annual Leave items, then add them back in.

Let me know how this goes.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

sandrah

Thanks, but didn't make any difference. The pay items must have been correct as all the other 30+ staff had PAYG calculated correctly. This persons was fine last time but somehow I've made the PAYG disappear!

Alexis McKeown

Dear @sandrah ,

Can you please check the employee's record and go to their Payroll & Compensation Info - specifically, we need to check the Taxes component:

1. What Tax Code is listed?
2. Does the employee have any extra tax or Tax % listed in their tax record?
3. Does the employee have a valid TFN?

Let me know - it's possible the employee may have an invalid tax code or has a negative tax amount that's causing this.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

sandrah

Hi Alexander

code is 2-TFT

no extra tax, TFN is OK, and tax % is zero.

I'm stumped.

Alexis McKeown

Dear @sandrah ,

Since all areas appear correct, I will recommend running a Rebuild of the data file:

1. Go to File.
2. Select Utilities.
3. Select Rebuild Data.

Allow the rebuild to backup and complete, then check the payrun again.

If the PAYG Tax is still absent, there may be other areas we have to check in order to get the employee back on track.

Kind regards,

Alexander McKeown

Reckon Senior Technical Support

sandrah

Thank you Alexander; I did the rebuild and worked. Much appreciated.😊