Emailing Statements in Hosted
When emailing ALL customers, why does it include customers with zero balances even though I have ticked ' do not send statements with zero balances'?
Thanks
Comments
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Hi AKUNAM1998,
It seems to be working on my end.
Are you verifying your file regularly?
Run the Verify Data & then Rebuild Data and check if that fixes the issue.
It's located under File dropdown menu > Utilities
Best regards,
Karren
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Hi KARREN,
Ive verified and rebuilt and thats made no difference.
What do you mean 'its seems to be working on my end'?
Thanks
Annette
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HI AKUNAM1998,
The feature Do does not create statement with zero balances exclude all statement with zero balances for me.
Can you preview a statement with both with zero balances and with balance less than 0.00 ticked?
See if it makes a difference.
Best regards,
Karren
0
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