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Emailing Statements in Hosted

AKUNAM1998

When emailing ALL customers, why does it include customers with zero balances even though I have ticked ' do not send statements with zero balances'?

Thanks

Comments

Karren Labrador

Hi AKUNAM1998,

It seems to be working on my end.

Are you verifying your file regularly?

Run the Verify Data & then Rebuild Data and check if that fixes the issue.

It's located under File dropdown menu > Utilities

Best regards,

Karren

AKUNAM1998

Hi KARREN,

Ive verified and rebuilt and thats made no difference.

What do you mean 'its seems to be working on my end'?

Thanks

Annette

Karren Labrador

HI AKUNAM1998,

The feature Do does not create statement with zero balances exclude all statement with zero balances for me.

Can you preview a statement with both with zero balances and with balance less than 0.00 ticked?

See if it makes a difference.

Best regards,

Karren

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