Emailing Statements in Hosted

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AKUNAM1998
AKUNAM1998 Member Posts: 8

When emailing ALL customers, why does it include customers with zero balances even though I have ticked ' do not send statements with zero balances'?

Thanks

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  • klaura
    klaura Reckon Staff Posts: 145 Reckon Staff
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    Hi AKUNAM1998,

    It seems to be working on my end.

    Are you verifying your file regularly?

    Run the Verify Data & then Rebuild Data and check if that fixes the issue.

    It's located under File dropdown menu > Utilities

    Best regards,

    Karren

  • AKUNAM1998
    AKUNAM1998 Member Posts: 8
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    Hi KARREN,

    Ive verified and rebuilt and thats made no difference.

    What do you mean 'its seems to be working on my end'?

    Thanks

    Annette

  • klaura
    klaura Reckon Staff Posts: 145 Reckon Staff
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    HI AKUNAM1998,

    The feature Do does not create statement with zero balances exclude all statement with zero balances for me.

    Can you preview a statement with both with zero balances and with balance less than 0.00 ticked?

    See if it makes a difference.

    Best regards,

    Karren