My recovery PIN does not work

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joanvr123
joanvr123 Member Posts: 1 Novice Member Novice Member
in Accounts Hosted

I have set up my MFA authenticator but when I use my recovery PIN it is listed as invalid

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  • Lucas
    Lucas Reckon Staff Posts: 437 Reckon Staff Reckon Staff

    Hi @joanvr123,

    Please give us a call on 1300 756 663, where we will have a technical support agent assist you in revoking the MFA for you.

    We do apologize for the inconvenience and hope to get this resolved for you quickly as possible.

    Thank you and have a lovely day.

    Cheers,

    Lucas

    Lucas Andrews
    Technical Support Representative

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Hi @joanvr123

    The recovery PIN is used to revoke MFA from your account, is that what you're looking to do or are you trying to login and authenticate with the MFA code from your authenticator app?

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