Additional license for a UK user

PaulBouch

Would you please tell me how we can buy a second license for our Reckon Accouting system and how I set up the 2 step verification and an authenticator. I'm based in the UK, so your help line numbers can't be called. We have already have a single license for the business in Australia, but our bookkeeper tells me that he can't find a way to set me up with a new, second license. Step by step instructions would be gratefully appreciated. Regards, Paul

Rav

https://community.reckon.com/discussion/comment/20646186#Comment_20646186

To clarify, Reckon Accounts Hosted can be accessed from anywhere in the world, including the UK.

Now that mandatory MFA has been enabled on Hosted, each login has its own individual MFA and I'm guessing your bookkeeper is using the existing login you have and has setup MFA on it to be able to login.

If you, yourself, have your own licence/login then yes you will be able to access Hosted from the UK and any existing files after they've been shared with your new login.

PaulBouch

Do you have a phone number that can dialled from overseas - the UK? 1800 numbers can't be dialed outsdie of Australia.

Paul

Rav

Hi there @PaulBouch

Are you the current owner of the Reckon Accounts Hosted account?

If so, can I get you to please shoot through a private message with your Customer ID and your best contact phone number and I'll see if I can get a member of the team to give you a call.

Cheers

PaulBouch

Hi Rav

Thanks for fast response

I'm the director of Cabalindo Pty Limited that operates in NSW - we already have one license with you (many years) and I want another for me to access Reckon directly from the UK. Don't want to spend the extra $900 until I know that I'll be able to use it. I'll find out our customer ID number and get back to you soon.

How do I send a 'private message'?

Thanks, Paul

GerryWinter

I thought that logging in on any browser anywhere in the would get you in.

PaulBouch

No it doesn't I'm afraid due to 2 step verification

PaulBouch

Gerry - if you know - you could tell me how to send a private message on this forum. Support are asking me to send them my cell phone nu,ber and customer ID. Thanks, Paul

GerryWinter

Can you text me your customer? ID and pin to my mobile in Australia.

Gerry +61418907140 and i will see what can be done.

PaulBouch

I'm waiting to find out my customer ID from our bookkeeper - I'll let you know. Thanks

PaulBouch

I'd still like to send a private message on this forum to Reckon support - can yu tell me how to do that? Paul

GerryWinter

https://community.reckon.com/discussion/comment/20646198#Comment_20646198

No but i can pass it on