2023 Account Desktop wont print to pdf

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TimM
TimM Member Posts: 4

I have an issue where I cant print, email or save to PDF. After 45 minutes on the phone, I can now print and print preview, but cant email. I was told by Utkarsh that it is because we use Google for email and had to move to Outlook?. There was no issue with this until the upgrade 1 week ago so what has changed in 2023 version with regards printing?

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  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 195 Reckon Staff
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    Morning @TimM

    Regarding your concern mentioned above, if you can please confirm what types of forms are you trying to Print/Email. Thank you!

    Regards

    Tanvi

  • klaura
    klaura Reckon Staff Posts: 116 Reckon Staff
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    Hi TimM,

    I apologize for the inconvenience you’re experiencing with emailing. We have KB article that will help you resolve the email issue using Gmail. Please follow this KB below.

    https://help.reckon.com/article/kznwf55lct-how-to-continue-using-gmail-when-google-less-secured-app-removal

    I hope it helps.

    Karren

  • TimM
    TimM Member Posts: 4
    edited June 11
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    Hi Klaura

    great thank you - will do. Why did the issue only start when I downloaded the new version 2 weeks ago - is it simply that Google took that time to slowly remove the ability?

    Regards

    Tim

  • klaura
    klaura Reckon Staff Posts: 116 Reckon Staff
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    Gmail needs new passcode for the new version of Reckon.

  • TimM
    TimM Member Posts: 4
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    ok understand - so it is linked to that and I do not need to change to outlook?

  • klaura
    klaura Reckon Staff Posts: 116 Reckon Staff
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    Yes, you don't need to. Although you can use either, Gmail requires extra step to set up due to the changes made in google.