ATO Status Error message - STP

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Jo Arnold
Jo Arnold Member Posts: 90 ✭✭

I have received an ATO Status Error message on the processed wages from last week saying,

"The following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again - The value specified for an item does not match the item type (value = (03) phone number, item type=string, unique ID=http://www.sbr.gov.au/ato/payevnt: TelephoneMinimalN) Hint: The pattern constraint failed.

I'm guessing its got to do with the phone number but how and where do I fix this so there is no error message on the pay event?

Answers

  • Lucas
    Lucas Reckon Staff Posts: 162 Reckon Staff
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    Hi @Jo Arnold,

    When this error message is returned from the ATO, it's due to the mobile number in the employee details containing a special character (!@#$%^) or space on the end of the number.

    Could you please double check the employees phone numbers and let me know how you go?

    Thank you and speak soon.

    Cheers,

    Lucas

  • Jo Arnold
    Jo Arnold Member Posts: 90 ✭✭
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    Hi Lucas, thanks for getting back to me so quick.

    I think I have found where the (03) was listed and have removed the special characters. How do I ensure the STP goes through or do I need to delete the previous pay events in STP and reload them?

  • Lucas
    Lucas Reckon Staff Posts: 162 Reckon Staff
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    Hi @Jo Arnold

    Glad to hear you were able to find what was causing the problem.

    Now that you've removed those special characters, you'll just need to recreate the STP .json file again and send it through GovConnect as you normally would.

    Thank you and have a lovely day.

    Cheers,

    Lucas

  • Jo Arnold
    Jo Arnold Member Posts: 90 ✭✭
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    Thank you very much for your help with this Lucas. Got it fixed now :)

  • Lucas
    Lucas Reckon Staff Posts: 162 Reckon Staff
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    Hi @Jo Arnold,

    That's awesome to hear! If you ever require assistance in the future, please feel free to reach out.

    Thank you and have a lovely day.

    Cheers,

    Lucas