ATO Status Error message - STP

Jo Arnold
Jo Arnold Member Posts: 89 Reckoner Reckoner
in Reckon Accounts (Desktop)

I have received an ATO Status Error message on the processed wages from last week saying,

"The following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again - The value specified for an item does not match the item type (value = (03) phone number, item type=string, unique ID=http://www.sbr.gov.au/ato/payevnt: TelephoneMinimalN) Hint: The pattern constraint failed.

I'm guessing its got to do with the phone number but how and where do I fix this so there is no error message on the pay event?

Answers

  • Lucas
    Lucas Reckon Staff Posts: 427 Reckon Staff Reckon Staff

    Hi @Jo Arnold,

    When this error message is returned from the ATO, it's due to the mobile number in the employee details containing a special character (!@#$%^) or space on the end of the number.

    Could you please double check the employees phone numbers and let me know how you go?

    Thank you and speak soon.

    Cheers,

    Lucas

    Lucas Andrews
    Technical Support Representative

  • Jo Arnold
    Jo Arnold Member Posts: 89 Reckoner Reckoner

    Hi Lucas, thanks for getting back to me so quick.

    I think I have found where the (03) was listed and have removed the special characters. How do I ensure the STP goes through or do I need to delete the previous pay events in STP and reload them?

  • Lucas
    Lucas Reckon Staff Posts: 427 Reckon Staff Reckon Staff

    Hi @Jo Arnold

    Glad to hear you were able to find what was causing the problem.

    Now that you've removed those special characters, you'll just need to recreate the STP .json file again and send it through GovConnect as you normally would.

    Thank you and have a lovely day.

    Cheers,

    Lucas

    Lucas Andrews
    Technical Support Representative

  • Jo Arnold
    Jo Arnold Member Posts: 89 Reckoner Reckoner

    Thank you very much for your help with this Lucas. Got it fixed now :)

  • Lucas
    Lucas Reckon Staff Posts: 427 Reckon Staff Reckon Staff

    Hi @Jo Arnold,

    That's awesome to hear! If you ever require assistance in the future, please feel free to reach out.

    Thank you and have a lovely day.

    Cheers,

    Lucas

    Lucas Andrews
    Technical Support Representative

  • bnhcaccounts
    bnhcaccounts Member Posts: 2 Novice Member Novice Member

    Hi I have the same problems, checked the phone numbers of employees but didn't find any issues.

    Re-processed STP but it still says error…

  • bnhcaccounts
    bnhcaccounts Member Posts: 2 Novice Member Novice Member

    ATO Messages
    The following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again.

    Error message
    Either the ATO is down or Reckon SBR is unavailable.

    unable to submit STP, Not sure what I can do with this please?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,955 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @bnhcaccounts I had this at a client site today too - I think the system got overloaded as so many are lodging at the moment! 🙄

    Try uploading again later ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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