Hosted 2023 not launching after new upgrade

System
System Member Posts: 253 Moderator Moderator
in Accounts Hosted
This discussion was created from comments split from: Reckon Hosted 2024 Upgrade.

Comments

  • Rosellas39
    Rosellas39 Member Posts: 2 Novice Member Novice Member

    Hello,

    I am a Reckon Hosted user.

    I noticed the option to upgrade to 2024 this evening, however it does not suit at the moment.

    I selected 2023 , however a text box appears after signing in as if 2023 was a new version .

    I have been accessing our account on and off all day without any problems until the upgrade option. I desperately need to run our payroll ASAP . Any help you could offer would be greatly appreciated.

    Too late to phone for support. I have emailed customer support but I don't expect an timely reply for wages processing.

    Thank You

    Julie

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,370 Reckon Community Manager Community Manager

    Hi there @Rosellas39

    Is this still occurring for your this morning?

    Can you please give us a screenshot of the message that appears on-screen after you try launching Hosted 2023?

    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • Rosellas39
    Rosellas39 Member Posts: 2 Novice Member Novice Member

    Good morning Rav,

    The problem has obviously corrected itself. I was able to enter my file without a problem this morning.

    Thank You for following up :)

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,370 Reckon Community Manager Community Manager

    Glad to hear its working correctly, sing out if you have any trouble in future 🙂

    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

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