Reckon One - cannot run Transaction Line Item Report

PCsforKids
PCsforKids Member Posts: 49 Reckoner Reckoner
in Reckon One

Migrated from Accounts Hosted to Reckon One 3 weeks ago. Transaction Line Item Report will not generate - gives error "An error occurred while processing your request". Other reports we have tried generate correctly.

Comments

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 545 Reckon Staff Reckon Staff

    Morning @PCsforKids

    Apologies for the inconvenience.

    I have tried it myself on my test file and looks to be working fins without any issues. There is a possibility that it could be specific to book. If you can please share some details for us to investigate for you.

    • Email Address (Portal Account)
    • Name of the Company Book

    You can DM me the details and will be happy to take a look for you. Thank you!

    Regards

    Tanvi

    image.png
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,113 Reckon Community Manager Community Manager

    Hi @PCsforKids

    Are you running a wide spanning date range for this report?

    Just as a test, if you try generating the report with a shorter date range does it appear correctly for you?

    image.png
  • PCsforKids
    PCsforKids Member Posts: 49 Reckoner Reckoner

    Have tried for one day only and with not all columns.

  • klaura
    klaura Reckon Staff Posts: 475 Reckon Staff Reckon Staff

    Hi PCsforKids,

    Are you trying to generate the report in Cash or Accrual basis? Have you tried both?

    image.png

    Best regards,

    Karren

    Kind regards,

    karren_-_community_signature.png
  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 545 Reckon Staff Reckon Staff
    edited June 2024

    Hi @PCsforKids

    Thank you for providing the details.

    I have checked your book and found that the error was because of the Orientation as Portrait (which could be because of not able to bring all the information in that view).

    Once changed Orientation to Landscape, it looks working. Here's the screenshot for your reference -

    image.png

    Please let us know, for any concerns. Thank you!

    Regards

    Tanvi

    image.png
  • PCsforKids
    PCsforKids Member Posts: 49 Reckoner Reckoner
    edited June 2024

    Thank you Tanvi. I was certain I had landscape set previously. Just tried again and it does work using Accrual basis but not using Cash basis??

Categories