How do I fix the payslips YTD - after new update

Redline

I updated my Reckon last week for 24-25. I have ignored the Super request for 11.5% as its not July yet.

I have run 2 weeks of payroll now and the YTD amounts have started as if it's a new payroll year, on the pay slips.

This has confused staff, what shall I do?

Acctd4

That’s great to hear @Redline ! 👏🏻🙌🏻👌🏻

Rav

Hi @Redline

This post has been created in the category for Reckon Payroll but it sounds like you may be using a different Reckon software. Can you just confirm whether you're using Reckon Payroll or something else like Reckon Accounts Hosted?

Redline

Hi Rav,

I am using - sorry for confusion

Rav

Thanks for clarifying @Redline

Ok so to clarify, the pays that you processed have YTD balances starting from zero?

What is the pay date for the pay run(s) you created that show this? Are they dated prior to 1 July 2024?

Redline

Right after the update on the 19/06/24 I processed payroll for week of 10/06 - 16/06, then today (26/06) I processed payroll for week 17/06 - 23/06.

The payslips dated 19/06/24, started the YTD amounts using the current payroll amounts, its re-set the payroll year. I have since checked the information processed through STP and this YTD amount seems to be continuing as it should for year ending June 2024.

Rav

Hmmm I can't say that I've come across that sort of behaviour before so I'm a bit stumped as to what could be causing that.

Lets start off with the basics first, can I get you to please verify and rebuild your company file and see if that helps in putting things right. Some of our experienced partners recommend to perform this 3x which I'd suggest following.

Info on how to perform a verify and rebuild in our guides below 👇

• How to perform a data file verification (Verify Data) in Reckon Accounts Hosted
  
• How to perform a data file rebuild (Rebuild Data) in Reckon Accounts Hosted

Redline

Sure can - will do now and report back.

Redline

I followed the prompts for the "verify" instructions and got this;

Shall I Rebuild?

Redline

I followed the 'if you have errors' instructions and found this file ;

Rav

We've got help guide for that particular error message and yes a rebuild is part of it but I'd recommend following the steps in order here -

https://help.reckon.com/article/mtrawkksha-kba-3866-a-data-problem-prevents-back-up-from-continuing-qbwin-log-error-verify-memorized-report-list-dis

Redline

Ok it will not let me perform a backup, doesn't tell me anything, so i can't rebuild.

Shall I just try and verify again?

I did the re-sort memorized transaction list

Thanks

Acctd4

@Redline That‘s definitely an oddity 🤔 but if the file’s not being verified regularly, data can become corrupted.

Although not recommended, you can override the backup process by holding down Ctrl when clicking on Rebuild.

TIP: Run the Rebuild THREE times (for some reason 3 rebuilds fixes a lot of issues!)

Redline

Hey Shaz,

I overrode the backup process (very clever) and rebuilt the system 3 times, and the pay slips have rectified themselves! Showing the correct YTD amounts.

Very cool,

Thank you for your help,

Problem solved.