How do I fix the payslips YTD - after new update

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Redline
Redline Member Posts: 12 ✭
edited June 26 in Accounts Hosted

I updated my Reckon last week for 24-25. I have ignored the Super request for 11.5% as its not July yet.

I have run 2 weeks of payroll now and the YTD amounts have started as if it's a new payroll year, on the pay slips.

This has confused staff, what shall I do?

Best Answer

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,587 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Answer βœ“
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    That’s great to hear @Redline ! πŸ‘πŸ»πŸ™ŒπŸ»πŸ‘ŒπŸ»

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
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    Hi @Redline

    This post has been created in the category for Reckon Payroll but it sounds like you may be using a different Reckon software. Can you just confirm whether you're using Reckon Payroll or something else like Reckon Accounts Hosted?

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  • Redline
    Redline Member Posts: 12 ✭
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    Hi Rav,

    I am using - sorry for confusion

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
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    Thanks for clarifying @Redline

    Ok so to clarify, the pays that you processed have YTD balances starting from zero?

    What is the pay date for the pay run(s) you created that show this? Are they dated prior to 1 July 2024?

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  • Redline
    Redline Member Posts: 12 ✭
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    Right after the update on the 19/06/24 I processed payroll for week of 10/06 - 16/06, then today (26/06) I processed payroll for week 17/06 - 23/06.

    The payslips dated 19/06/24, started the YTD amounts using the current payroll amounts, its re-set the payroll year. I have since checked the information processed through STP and this YTD amount seems to be continuing as it should for year ending June 2024.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
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    Hmmm I can't say that I've come across that sort of behaviour before so I'm a bit stumped as to what could be causing that.

    Lets start off with the basics first, can I get you to please verify and rebuild your company file and see if that helps in putting things right. Some of our experienced partners recommend to perform this 3x which I'd suggest following.

    Info on how to perform a verify and rebuild in our guides below πŸ‘‡

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  • Redline
    Redline Member Posts: 12 ✭
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    Sure can - will do now and report back.

  • Redline
    Redline Member Posts: 12 ✭
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    I followed the prompts for the "verify" instructions and got this;

    Shall I Rebuild?

  • Redline
    Redline Member Posts: 12 ✭
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    I followed the 'if you have errors' instructions and found this file ;

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
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    We've got help guide for that particular error message and yes a rebuild is part of it but I'd recommend following the steps in order here -

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  • Redline
    Redline Member Posts: 12 ✭
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    Ok it will not let me perform a backup, doesn't tell me anything, so i can't rebuild.

    Shall I just try and verify again?

    I did the re-sort memorized transaction list

    Thanks

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,587 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 26
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    @Redline Thatβ€˜s definitely an oddity πŸ€” but if the file’s not being verified regularly, data can become corrupted.

    Although not recommended, you can override the backup process by holding down Ctrl when clicking on Rebuild.

    TIP: Run the Rebuild THREE times (for some reason 3 rebuilds fixes a lot of issues!)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Redline
    Redline Member Posts: 12 ✭
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    Hey Shaz,

    I overrode the backup process (very clever) and rebuilt the system 3 times, and the pay slips have rectified themselves! Showing the correct YTD amounts.

    Very cool,

    Thank you for your help,

    Problem solved.