GovConnect not shared

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Linda Hawkins
Linda Hawkins Member Posts: 34 Reckoner Reckoner
edited July 2024 in Accounts Hosted

Hi, I have just walked through the steps for a client to add me as a user with GovConnect, but when I log in on my end, I have nothing shared with me?

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  • Linda Hawkins
    Linda Hawkins Member Posts: 34 Reckoner Reckoner

    I will add, that I have tried to add in the past, so I have Gov Connect on my log in, but nothing shared

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,376 Reckon Community Manager Community Manager

    Hi @Linda Hawkins

    Were you added as a user to their Reckon Portal account OR was the STP entity from GovConnect shared from their account to yours? They're two different things so just want to check that.

    Ideally, the STP entity should be shared from their account to yours by following the steps outlined HERE.

  • Linda Hawkins
    Linda Hawkins Member Posts: 34 Reckoner Reckoner

    Hi @Rav - it's fine now, we logged out of both accounts and logged back in and the connection has worked

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