Payee Record Count must be equal to the number of children (PAYEVNTEMP)

LeanneS

WE loaded stp's into 2024 version of Hosted and we've received this error message. I can see it was an issue in 2023. RECKON will you rectify it this year again?

Rav

Hi @LeanneS

This issue was resolved last year in an update to Reckon Accounts Hosted 2023 and from what I understand that should have carried through to the new 2024 edition as well.

Out of curiousity, are the TFN numbers entered into each employee profile correct and reflect the valid TFN that the individual holds in reality?

LeanneS

Hi Rav,

We didn't have any new employees added so surprised if any existing employees TFN's altered.

Acctd4

It’s due to an employee not having any amounts paid under at least one of the following:

• Gross
• PAYG
• Lump Sum A, B, D or E
• Allowances
• FBT

The workaround is to add 1c (eg add 1c of an allowance & -1c PAYG to offset)

The employee will then be picked up in the STP upload ☺️

KiraBohn

I have the same error message with my EOFY entry to make it "Tax Ready" - help!

Rav

Hi folks,

Can I just confirm if you're continuing to encounter this error with your submissions? If so, can I just confirm whether the STP file that you're trying to upload has a value for the components that Shaz has outlined above?

If its continuing to occur for you when you send through your submission we'd be pretty keen to take a closer look and get some specific details around it.

KiraBohn

Hi Rav,

Yes it occurred with my STP finalization last month, and yes it occurred because one of the employees did not have a salary figure (he only had a fringe benefit figure).

I used the work around mentioned in comments a few years ago of "paying" him -1.00 hour of a 0.01

salary and then paying him a 0.01 allowance (I used an item I found called "Misc Adjustment"). This seemed to work, and the STP finalization was approved, even though a bit strange!

Cheers,

Kira

Acctd4

@KiraBohn

Did the employee have any other pay throughout the FY ? If so, it’s best to add the FB on the final pay for the FBT year (eg on or before 31/03) ☺️

KiraBohn

Hi Shaz,

Many thanks - no that was his only pay, and you are right, I should have made the FBT entry on the final pay of the FBT year.

Is there a way I can correct this? Also does it complicate a repair seeing I've already finalized my FY24 STP?

Many thanks again.

LeanneS

thanks for your replies - we have employees that take long service leave via a third party but we need to still accrue leave etc so we "pay" them then minus out the payment so their pay is 0.00.

This has never been an issue uploading STP previously (we would have a least one employee a month with a zero total, so wondering why it is now?

Rav

Hi @LeanneS & @KiraBohn

I'd be keen to get some info on this from you so our dev team can take a closer look if that's ok?

Could you please shoot through the STP .json file that you submitted from Reckon Accounts Hosted 2024 that resulted in the error message in a private message to me? To send a private message just click on my name and select the Message button on my profile card that pops up.

Can you also please include your Reckon Accounts Hosted user name/user ID in the message and I'll get this over to my dev team to investigate.

Also, just to confirm you've both previously been able to submit your STP file successfully with the same $0.00 entry that you're entering now, correct?

KiraBohn

Hi Rav,

Yes last year (when we were using Reckon Desktop) it worked fine, even when the one employee only received FBT and no salary.

Only this year had the problem, when we have changed to Reckon Hosted.

I'll try to find the STP file and send to you (but it is hard to know which file it is, when my computer can't open the STP file format to look at them!)

😣

Acctd4

@KiraBohn I'd say it's due to the new STP2 disaggregation then, as that only came in last year.

TIP: I name all my export files eg BAS, STP, TPAR etc) with the relevant PAY date & in the Q Drive, create relevant folders - eg STP Files folder - where they all live 😊 In RA desktop, I pin the existing STP Files folder to my Quick Access menu:

KiraBohn

@acctd4 Thanks for the good tip!

It's frustrating not to be able to open the .JSON file and view it though.

(Although I know I can preview it to some degree after it is uploaded to the Reckon Gov Connect).

Acctd4

@KiraBohn It can be viewed in a text program (like Notepad or Wordpad) but it's preferable not to fiddle with it as it can cause corruption or affect the file type if not re-saved in the correct file format.

It's not formatted for easy display anyway due to its type, so it's best to just view it in Reckon's portal after uploading instead - whilst it's still in Draft status - as at this point, it can still be deleted. Previewing it here (unlike in the .json as a text file) also allows you to see exactly where all the figures are going to & how they're displaying in the employees' myGov accounts!