MFA not sending SMS

MCA · July 31

It isn't happening, no matter how many times I try. I can receive SMS and the number remains unchanged. Not helpful at all.

Acctd4 · July 31

Reckon APs also reporting the same in the AP FB group so looks like a current issue. Can you please look into it @Rav ? 🙏🏻

Kris_Williams · July 31

I recently opened a file I’ve been using for years, I’m the only one to use it and MFA has been setup from the beginning, but last week it told me I needed to setup MFA, which of course I did and all good. Just thought I should mention it @Rav

Reeta · July 31

Hi @MCA , @Acctd4 ,

I want to inform you that Rav is currently unavailable at the moment.

However, our team is fully aware of the MFA issue you've reported.

We've been able to replicate the problem on our end, and our dedicated team is actively investigating the root cause. Please rest assured that we are working diligently to resolve the issue as quickly as possible. We understand the inconvenience this may be causing and sincerely apologize for any disruption it has caused to your workflow.

Kind regards,

Reeta

Acctd4 · July 31

Thanks for the update @Reeta 🤞🏻👍🏻☺️

MCA · July 31

It is a huge disruption. There should be an election to opt out of this.

Acctd4 · July 31

@MCA Unfortunately, MFA is a compulsory ATO requirement (hence why Reckon had to implement it as mandatory) 😩

MCA · July 31

Thanks Shaz.

I think I knew that. But it still irks me that the government believes it knows what's best.

MCA · July 31

This is a major problem and requires a working redundancy alternative going forward. Unacceptable.

Acctd4 · July 31

https://community.reckon.com/discussion/comment/20648177#Comment_20648177

I agree - With all the other file access security measures Reckon have in place, their security is pretty tight (Eg unlike some of the other softwares, Reckon’s products have NEVER been successfully hacked 😊) so it’s a real pain … but that’s govt for you 😩

Luke · July 31

Hi All,

I can confirm this issue has now been resolved!

Thank you for your patience while we investigated this and we apologise for any inconvenience caused.

MFA not sending SMS

Comments

Shaz Hughes Dip(Fin) ACQ NSW, MICB

* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

Accounted 4 Bookkeeping Services

Ballajura, WA

(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Shaz Hughes Dip(Fin) ACQ NSW, MICB

* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

Accounted 4 Bookkeeping Services

Ballajura, WA

(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Shaz Hughes Dip(Fin) ACQ NSW, MICB

* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

Accounted 4 Bookkeeping Services

Ballajura, WA

(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Shaz Hughes Dip(Fin) ACQ NSW, MICB

* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

Accounted 4 Bookkeeping Services

Ballajura, WA

(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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