Do not get the link to upgrade to Accounts Plus 2024 in the Members area

Dratculash
Dratculash Member Posts: 2 Novice Member Novice Member

Finally got round to subscribing for another year, but when I log into the members area I only have the option to select the 2023 version. I can download the 2024 version from the reckon site, but because I don't have the installation code I can't install it.

On the my products section of my details it just has two listings for Reckon Accounts Plus 2023 Annual Licence with expiry May2025.

Is there some way to 'force' it to recognize the upgrade to 2024

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,344 Personal Range Elite Expert Personal Range Expert

    I spoke to Reckon for you and all should be available now, just go to your members site.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Dratculash
    Dratculash Member Posts: 2 Novice Member Novice Member

    Thank you, That was very quick, its installing now.

  • dollarsandcents
    dollarsandcents Member Posts: 4 Novice Member Novice Member

    I am currently using Reckon Accounts Personal Plus 2022 and it is news to me that there is a later version. Just like @Dratculash stated above, I do not see a later version on the Members site. What am I missing here?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,344 Personal Range Elite Expert Personal Range Expert

    The previous comment was for the Business Range PLUS not our personal range, the current version is still 2022

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com