E0000000001: Cashbook ID can't be empty.

12gabby
12gabby Member Posts: 3 Novice Member Novice Member
in Reckon One

Just received this message when I try to save an entry whether it be receive payments or make payments. It was all working ok yesterday.

  • E0000000001: Cashbook ID can't be empty.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,378 Reckon Community Manager Community Manager

    Hi @12gabby

    Thanks for flagging this. Is this occurring for you constantly at the moment?

    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • 12gabby
    12gabby Member Posts: 3 Novice Member Novice Member

    Only when I try to save an entry in receive money or make a payment. It allowed me to enter a bill.

  • Nickiu
    Nickiu Reckon Staff Posts: 155 Reckon Staff

    Hey @12gabby,

    where in the process is it occurring? ie. as soon as you select the 'Receive Money' option or somewhere further along? Can you provide a screenshot?

    Thanks,

    Nick

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,378 Reckon Community Manager Community Manager

    Hi @12gabby

    Just a quick update that we're looking into this at the moment and hope to have a further update to share with you shortly.

    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,378 Reckon Community Manager Community Manager

    Hi @12gabby

    Can I get you to please logout of Reckon One and then go back in and let us know if its working for you now?

    Cheers!

    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • 12gabby
    12gabby Member Posts: 3 Novice Member Novice Member

    It is working now thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,378 Reckon Community Manager Community Manager

    Awesome thanks for confirming @12gabby

    Apologies for the trouble this caused. Let us know if you run into any further trouble.

    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

Categories