MFA Question

Megan_Chud
Megan_Chud Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

I have accidentally deleted the code for Reckon in my Google MFA app. How am I supposed to get it back?

Thanks

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Megan_Chud

    If you've removed the MFA code entry from your app then you'll need to revoke the existing MFA from your Reckon Accounts Hosted account. Once that is done, you'll then be prompted to setup MFA again.

    Since you no longer have access to the MFA codes from your app, you can revoke the MFA from your Hosted account using the Recovery PIN. Check out step by step instructions here 👇

    Revoking your current MFA from your Reckon Accounts Hosted account 🔓

    Merry Christmas & Happy New Year everyone! 🎅🎆

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    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 349 Reckon Staff

    Hi @Megan_Chud

    Sorry to hear that.

    If you have Recovery Pin, that can be used to revoke MFA and then you will have an option to reset-up again using Mobile Number or Authenticator App.

    Please find the attached article for your reference - MFA (Multi-Factor Authentication) in Reckon Accounts Hosted - Reckon Help and Support Centre

    I hope this helps. Please feel free to let us know for any concerns/issues. Thank you!

    Regards

    Tanvi

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