Can't email invoices etc since upgrading to Recon Accounts Premier: Accountant Edition 2024

DTB

This is the message I am getting with out look closed and below this is the message I get when Outlook is open

Alexis McKeown

Dear @DTB ,

An MAPI Error is an Outlook-level error where the protocols between Outlook and Reckon have broken down.

There's a few avenues to explore in terms of fixing it:

1. Go to Edit → Preferences → Send Forms → My Preferences → Change from Outlook to Outlook v2 (beta). This typically fixes the issue. If you get a COM Class Factory Error, skip to Step 3. Otherwise, if it does not fix the issue, try Step 2.
2. Close down Reckon Accounts and Outlook. Run Reckon Accounts as Administrator, then Outlook:
   1. Right-Click on the Reckon Accounts shortcut on your Desktop.
   2. Select Run as Administrator.
   3. Allow for any program access.
   4. Once Reckon Accounts is fully opened, open Outlook.
   5. Try to email forms.
3. If this still fails, you will need to consult with IT Personnel as the Outlook Installation may be damaged. Follow this guide here to troubleshoot: https://help.reckon.com/article/6m60uv7w1i - start at the section titled Resolution.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support