How does your accountant log into Hosted with the new Multifactor Authentition code

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Carol Barac
Carol Barac Member Posts: 4 Novice Member Novice Member
in Accounts Hosted

My accountant can't log into my Hosted as he isn't getting the MF code, I am so how can I organise this please?

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,052 Reckon Hall of Famer Reckon Hall of Famer
    edited September 2024

    You canโ€™t, he has to get the code from you, or whoever has MFA setup on their phone.

    He needs a subscription of his own and then you can share your file with him and he will have his own MFA setup

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,376 Reckon Community Manager Community Manager

    Hi @Carol Barac

    I'd recommend taking a look at the info in our FAQ for MFA with Reckon Accounts Hosted which I'll link HERE.

  • Zappy
    Zappy Accredited Partner Posts: 5,360 Accredited Partner Accredited Partner

    The MFA is attached to the hosted login, not the reckon user name. All the systems work this way.

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 568 Reckon Staff Reckon Staff

    Dear @Carol Barac ,

    You may want to share your company file from your account to his account, as MFA's cannot be shared nor split between multiple users.

    You can review how to share files through our handy guide here:

    https://community.reckon.com/discussion/8035600/tiptuesday-how-to-share-and-unshare-company-files

    Sharing your company file will allow your accountant to access their account using their own MFA and still allow access to your account.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • Zappy
    Zappy Accredited Partner Posts: 5,360 Accredited Partner Accredited Partner

    @Alexis McKeown

    I got the impression the Accountant is using the end users login credentials.

    As discussed, this wont work because the MFA code is tied to the end user's phone.

    The Accountant needs his own Hosted account. If he is a professional partner / Accountant, he doesnt pay extra for this.

    Call me if you wish to discuss

    Kevin +61407744914

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