STP still pending

FNQPEST
FNQPEST Member Posts: 17 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hi

My STP is still saying pending. Just wondering if anyone else is having issues at the moment.

I only ask as I changed over from my usual internet provider Activ8 to Starlink last weekend and I am wondering if this might be the issue or it's just a coincidence.

Answers

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff

    Hi @FNQPEST ,

    Has it been over 24 hrs since you submitted the STP?

    Cheers

  • Jason_Z
    Jason_Z Reckon Staff Posts: 144 Reckon Staff Reckon Staff

    Just adding to @Nickiu's response.

    Pending means the ATO is still processing your submission. Possible delays could include:

    • There is a backlog at ATO, which is causing delays in processing.
    • There are special characters like ç or é in the address field for the business or in an employee’s record, resulting in the ATO having issues processing it.

    For a more detailed explanation, please visit this link.

    For additional information, clicking on the Detail link will prompt GovConnect to retrieve the most recent status message from the ATO.

    image.png
  • FNQPEST
    FNQPEST Member Posts: 17 Reckoner Reckoner

    Thanks for your help guys. All sorted now. Your information was very helpful.

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