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Continue using Gmail when Google "Less secured app" is removed

MichaelK

I am using Reckon Accounts Plus 24 and I can send invoices from my Gmail account. I have your report on this topic, but I don't have the option of "App passwords" in the Security section so I can't generate the 16 digit password.

Comments

MichaelK

Sorry I mean I CANNOT send invoices

Karren Labrador

Hi MichaelK,

We have an article that will guide in resolving this issue here.

How to continue using Gmail when Google 'Less secured app' is removed - Reckon Help and Support Centre

I hope it help.

Best regards,

Karren

Rav

Hi @MichaelK

Is your Google account using Google Workspace or Google Cloud Identity services by any chance?

MichaelK

No it isn't using these

Reeta Paudyal

Hi @MichaelK,

I found this information in Google help center. Our Dev Team would need to update Reckon Accounts email functionality related to Gmail to make use of that OAuth.

https://support.google.com/a/answer/14114704?hl=en

A workaround at this stage may be to make use of an installed email client, in which the Google account is added and configured to use IMAP with OAuth.

https://help.reckon.com/article/n2982uhnui-kba-3771-configuring-and-sending-emails-through-thunderbird

Hope this helps.

Kind regards,

Reeta

Rav

Thanks for confirming that @MichaelK

Ok, when you're in your Google Account settings, if you type in App Passwords in the search bar at the top, does the option appear in the results for you to select from?

MichaelK

Yes it does. I called the app name Reckon and it generated the 16 digit password.

Rav

Ok excellent, thanks for letting us know. It looks like Google may have made changes to the layout/options that appear on the Security page so we'll update our help article to reflect that.

Just to confirm, are your emails sent from Reckon Accounts now working correctly using the App Password you've generated?

MichaelK

No the message reads the email service you selected to use currently cannot be reached. Ensure you are connected to the internet and contact email provider if problem persists.

Rav

I've just tested out sending out an invoice from Reckon Accounts using Gmail with the app password method and its worked successfully.

Ensure that you enter the full app password generated by Google into Reckon Accounts when the password prompt appears.

⚠️ Do not enter the password for your Google account itself.

MichaelK

I have definitely entered the whole password, and have not used the Gmail account password.