Continue using Gmail when Google "Less secured app" is removed

MichaelK
MichaelK Member Posts: 10 Novice Member Novice Member
in Reckon Accounts (Desktop)

I am using Reckon Accounts Plus 24 and I can send invoices from my Gmail account. I have your report on this topic, but I don't have the option of "App passwords" in the Security section so I can't generate the 16 digit password.

Comments

  • MichaelK
    MichaelK Member Posts: 10 Novice Member Novice Member

    Sorry I mean I CANNOT send invoices

  • klaura
    klaura Reckon Staff Posts: 255 Reckon Staff

    Hi MichaelK,

    We have an article that will guide in resolving this issue here.

    How to continue using Gmail when Google 'Less secured app' is removed - Reckon Help and Support Centre

    I hope it help.

    Best regards,

    Karren

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Hi @MichaelK

    Is your Google account using Google Workspace or Google Cloud Identity services by any chance?

  • MichaelK
    MichaelK Member Posts: 10 Novice Member Novice Member

    No it isn't using these

  • Reeta
    Reeta Reckon Staff Posts: 175 Reckon Staff

    Hi @MichaelK,

    I found this information in Google help center. Our Dev Team would need to update Reckon Accounts email functionality related to Gmail to make use of that OAuth.

    https://support.google.com/a/answer/14114704?hl=en

    A workaround at this stage may be to make use of an installed email client, in which the Google account is added and configured to use IMAP with OAuth.

    image.png

    https://help.reckon.com/article/n2982uhnui-kba-3771-configuring-and-sending-emails-through-thunderbird

    Hope this helps.

    Kind regards,

    Reeta

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Thanks for confirming that @MichaelK

    Ok, when you're in your Google Account settings, if you type in App Passwords in the search bar at the top, does the option appear in the results for you to select from?

    image.png

  • MichaelK
    MichaelK Member Posts: 10 Novice Member Novice Member

    Yes it does. I called the app name Reckon and it generated the 16 digit password.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Ok excellent, thanks for letting us know. It looks like Google may have made changes to the layout/options that appear on the Security page so we'll update our help article to reflect that.

    Just to confirm, are your emails sent from Reckon Accounts now working correctly using the App Password you've generated?

  • MichaelK
    MichaelK Member Posts: 10 Novice Member Novice Member

    No the message reads the email service you selected to use currently cannot be reached. Ensure you are connected to the internet and contact email provider if problem persists.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    I've just tested out sending out an invoice from Reckon Accounts using Gmail with the app password method and its worked successfully.

    Ensure that you enter the full app password generated by Google into Reckon Accounts when the password prompt appears.

    image.png

    ⚠️ Do not enter the password for your Google account itself.

  • MichaelK
    MichaelK Member Posts: 10 Novice Member Novice Member

    I have definitely entered the whole password, and have not used the Gmail account password.

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