Error message when submitting payroll

Stalfab
Stalfab Member Posts: 3 Novice Member Novice Member

I submitted payroll this morning and it came back with an error message? First time I have encountered this. "ATO sent the poll response but the service failed to deserialize it"

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,456 Reckon Community Manager Community Manager
    Answer ✓

    Morning @Stalfab

    That error message usually means there was an issue with the ATO's SBR2 service at the time of your submission. SBR2 is the ATO service that handles STP transmissions sent from software providers like us, to them.

    This error can occur when there's an unintended issue or the service is down for maintenance.

    At the moment, it looks like the ATO is experiencing issues based on their status page.

    I'd recommend sending through the submission again a little later today.

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,646 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    yes I have seen this before, just try again later, resubmit a new file