STP upload status pending for over two hours

Hello team,

The STP submission has been stuck in "pending" status for a couple of hours. Normally, it uploads within a minute, or I receive an error within 1-2 minutes. I've never seen it remain pending for this long.

Could anyone advise on what might be causing this. Should I just keep waiting?

Thank you!

Comments

Tanvi_kataria

Hi @blairmuller

Please check this - STP SUBMISSSION STILL PENDING — Reckon Community

I hope this helps with your query. Feel free to reach out for any concerns. Thank you!

Regards

Tanvi

Acctd4

When it takes that long (for an existing, successful account with no payroll config changes in payroll), it's usually due to a delay at the ATO's end.

The system may well be heavily loaded due to being both the last day of the month AND the individual-income-tax-lodgment deadline 😬

blairmuller

Thanks Shaz, I'll check Monday. It still pending. Crazy, I've never seen it take this long

Acctd4

@blairmuller I think there's a delay at the ATO's end as my one from today is still pending & have had clients reporting the same 🙄😬

blairmuller

Ours is still showing pending? They should have the delay sorted now?

Kris_Williams

I would export a new file and relodge, just ignore the original you can’t do anything about it, you could try a replacement file, but because the original hasn’t been lodged it may not come up in the list to replace

Rav

Hi @blairmuller

If its still in a pending status, the ATO hasn't returned a status update for that specific submission so just leave it as is. STP is reported on a YTD basis only for employee balances so your next successful submission will update the YTD balances or if you haven't submitted any other submissions since, you can re-send it (as a new/regular submission) as @Kris_Williams mentioned above.

Please note - sending multiple submissions will affect the ATO's W1 & W1 BAS prefill so may need manual correction when the time comes.