⚠️ Reckon One performance issues - 4 November 2024

Rav
Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
edited November 2024 in Reckon One
Reckon One performance issues

We're currently investigating reports of Reckon One experiencing slow speeds when logging in, navigating or completing tasks.

We've got our teams looking into this as we speak and our sincere apologies for the inconvenience this is causing at the moment.

More info to follow.

✅ THIS ISSUE IS RESOLVED - CLICK HERE FOR THE LATEST UPDATE

Comments

  • Anne Sterling
    Anne Sterling Member Posts: 19 Reckoner Reckoner

    I was processing receipts this morning, seemed to be a bit slow. Then dropped out with an error message too fast to see, along the lines of receipt already allocated to an invoice. I'm now getting a too much traffic on gateway error, can't log in. using Reckon One in Australia. I've put in a ticket but just seeing if anyone else is experiencing something similar?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    edited November 2024

    Hi @Anne Sterling

    Can you please down your browser and give it another go now. Let me know if you're still running into this after doing so.

  • Anne Sterling
    Anne Sterling Member Posts: 19 Reckoner Reckoner
    edited November 2024

    thanks Rav, yes I will try that

  • Anne Sterling
    Anne Sterling Member Posts: 19 Reckoner Reckoner
    edited November 2024

    Thanks Rav, working now. Sorry, I thought I had already closed the browser, but maybe I hadn't. Will do so in future.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    edited November 2024

    No worries @Anne Sterling, thanks for calling it out.

    We have also noticed that its running a little slow at the moment so we're looking into that.

    Let me know if you run into any other errors.

  • sanmus
    sanmus Member Posts: 6 Novice Member Novice Member

    Having big issues today, So slow and now and again it come up with 504 error

    504 ERROR

    The request could not be satisfied.

    CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

    If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

    Generated by cloudfront (CloudFront)Request ID: wIBPhqztxoaiLoO5fVYAgq09dAK8U8r1t_x_ke8tOhkICYXVxEQ6Vg==
  • Anne Sterling
    Anne Sterling Member Posts: 19 Reckoner Reckoner
    edited November 2024

    Hi Rav just moved on to entering Bills, and its just spinning around…. I think it might have dropped out again. Oh well, you know about it, so I'm sure you'll sort it out, I'll try again later in the day.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi @sanmus and @Anne Sterling

    Just an FYI - I've moved your posts over to this main one here so you receive notification when new info straight away when new info is posted.

    The team are working on addressing the slow performance as we speak and I'll update the thread with more info as soon as I've got it.

    Thank you both for your patience, more info to follow.

  • sanmus
    sanmus Member Posts: 6 Novice Member Novice Member

    thanks at least they are admitting there is an issue.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    ✅ UPDATE - ISSUE RESOLVED

    Hi everyone

    This issue is now resolved and Reckon One speed and performance should now be back to normal.

    If you continue to experience slowness when accessing or using Reckon One today, please let us know by responding below.

    Thank you all for your patience and apologies again for any hassle this has caused today.

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