missing dll files

Hi. I have had to buy an new computer (windows 11) and therefor upgrade my Quicken to home and business 2022. I now cannot open a quicken data file. it comes up with this error message

unable to load DLL:c:\program files (x86)\reckon accounts personal\convert03\qd3.dll

I have no idea about any of this stuff as i could load three other data files.

Can someone please help me

Accepted answers

All comments

Tanvi_kataria

Morning @jaypee

The best way to restore any missing/corrupted file related to the installation of the software is to run a clean uninstall of the software before performing a clean install.

Please find the attached article for your reference - Clean Uninstall and Reinstall of Accounts Personal - Reckon Help and Support Centre

Also, check this post- Unable to load DLL C:\Program Files (x86)\Reckon Accounts Personal\convert03\qd3.dll — Reckon Community

I hope this helps. Please feel free to reach out if you have any concerns. Thank you!

Regards

Tanvi

John_8305976

@Tanvi_kataria

Hi Tanvi,

I really like your comments above and the reference to procedures regarding clean uninstall and Reinstall of Reckon Personal. Rather than waste paper, and as a Reckon Community member, is there a way I can bookmark this procedure for easy future reference?

Love your work!🖐️

Tanvi_kataria

Thank you so much @John_8305976

Yes, you can definitely have this discussion bookmarked and access it later when required. Please follow the steps as mentioned below -

Click on the Bookmark on the right side of the Discussion Topic -

Go to Profile and go to Bookmarks

It will display all the discussion that you have saved. I hope this helps. Thank you!

Regards

Tanvi

GerryWinter

You need to give me a call and I'll see where your problems are. Do you have a current backup?

John_8305976

Thanks for getting back @Tanvi_kataria

I may be missing something in regard to your directions, but when I drill down on you link per above -

https://community.reckon.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelp.reckon.com%2Farticle%2Fily7uoxuo3-kba-4333-clean-uninstall-and-reinstall-of-accounts-personal

I don't get the symbol to the right to enable me to bookmark.

John_8305976

@Tanvi_kataria

Hi Tanvi

Any update on how I can bookmark the above procedure?

Rav

Hi @John_8305976

It looks like we may have got our wires crossed above, the instructions Tanvi has advised above is in regard to bookmarking a specific post on the Reckon Community.

If you're looking to bookmark the above help article specifically, you can do so by simply bookmarking it through your specific browser like other bookmarked pages/URL's.

See example below 👇

John_8305976

@Tanvi_kataria @Rav

Hi Rav & Tanvi

Many thanks to you, both!

Cheers jc