Black Screen when login reckon Hosted

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iangun
iangun Member Posts: 7 Novice Member Novice Member
in Accounts Hosted

Hi, Came home from work and attempted to login to hosted and all I see is a black screen,

Have tried different browsers and incognito but no luck still get same result black screen,

Any one else facing issues…of course its after support hours..

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,340 Accredited Partner Accredited Partner

    Clear the cache. Also go to the control panel and end any active sessions.

    Zappy

  • Maxwell2018
    Maxwell2018 Member Posts: 5 Reckoner Reckoner

    I am having the same problem here

  • Premconv
    Premconv Member Posts: 2 Novice Member Novice Member

    Yes, I have same problem tonight. Black screen. Can't contact Reckon :(

  • Kris_Williams
    Kris_Williams Member Posts: 4,028 Reckon Hall of Famer Reckon Hall of Famer

    yep same here …………..

  • Janine Dickson
    Janine Dickson Member Posts: 35 Reckoner Reckoner

    same here also………………….

  • Premconv
    Premconv Member Posts: 2 Novice Member Novice Member

    It seems to be working now. I have logged on

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,355 Reckon Community Manager Community Manager

    Hi guys,

    Thanks for your reports on this and apologies for the hassle it's caused tonight.

    We believe we've got the service stabilised, can you please try again when you have a chance and let me know if you're able to login successfully?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,355 Reckon Community Manager Community Manager

    If you still encounter a black screen, you may need to log off any active sessions in the Reckon Accounts Hosted control panel first before trying to launch a new Hosted session.

  • Maxwell2018
    Maxwell2018 Member Posts: 5 Reckoner Reckoner

    I am able to log on now. thanks for fixing it

  • iangun
    iangun Member Posts: 7 Novice Member Novice Member

    😉🙂 happy now working again…

  • iangun
    iangun Member Posts: 7 Novice Member Novice Member

    Hi Rav

    I had tried that, different browsers, different computers also,

    Glad fixed tonight as i was worried about what to face tomorrow morning if still down.

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