Delayed MFA codes

Options
JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star
edited November 2024 in Accounts Hosted

Morning All

seems to be an issue with receiving the verification code when logging into Reckon GovConnect.

10 minutes requesting a code, nothing, then 3 requests came through at once on phone.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Hi @JO-ANNE_7327707

    Which mobile provider are you with?

    Can I get you to switch your phone to flight mode for 2-3 minutes and after that time switch flight mode back off. That will force your phone to poll your network provider for any messages that are queued etc.

    After that, try logging in again. Does the SMS with your MFA code come through normally after that?

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 399 Reckon Star Reckon Star

    The wonderful Telstra!!!

    I will try your suggestions.

    thank you

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Dear @JO-ANNE_7327707 ,

    The best thing to do in this scenario is re-sync your phone to the MFA service:

    1. Switch your phone into Flight/Airplane Mode.
    2. Turn your phone off.
    3. Turn your phone back on.
    4. Switch Flight/Airplane Mode off.

    After this, try sign in again - you should receive accurate MFA codes within the minute.

    If you are still experiencing this issue after these steps have been performed, you may be in a low/no signal area and may need to find a better mobile signal.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • Zappy
    Zappy Accredited Partner Posts: 5,322 Accredited Partner Accredited Partner

    I'm getting those codes. I'm using Vodafone

Categories