Error message

GerryWinter
GerryWinter Accredited Partner Posts: 1,532 Accredited Partner Accredited Partner
in Accounts Hosted

This morning i am getting the error message

RDP negotiation failed. Please contact your System Administrator.

What does it mean?

Gerry id 6376

Gerhard Winter

Ph. 0418907140

Reckon Store Next Door

"Always at your Service"

Email: gwinter0808@gmail.com

Best Answer

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,532 Accredited Partner Accredited Partner
    Answer ✓

    No active session, tried different browsers but wait it is now working ok.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,645 Reckon Community Manager Community Manager

    Hey @GerryWinter

    Is this message appearing straight after you login or when you attempt to launch Hosted 2024?

    If close down the browser and log off any active sessions in the Hosted control panel, does that error message persist?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,645 Reckon Community Manager Community Manager

    Glad to hear its back. Sing out if you run into any more trouble.

    Cheers

  • Zappy
    Zappy Accredited Partner Posts: 5,386 Accredited Partner Accredited Partner

    This is a remote desktop protocol error

    Most likely at the server end

    Perhaps the server needs a reboot.

    Zappy

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