Negative Annual Leave balance on pay-slips.

unisonjoints
unisonjoints Member Posts: 3 Novice Member Novice Member
edited December 16 in Accounts Hosted

Hi

Hopping to get a solution for this, While processing weekly payroll via Reckon Accounts Hosted, it is showing accurate balance of available annual leaves under ' entre payroll information', however, when I am sending payslips to employees two of them are getting negative annual leave balance on their payslips. I believe it stared happening when we stitched to new version of software (shift from FY 2023-24 TO 2024-25). For reference I am attaching screenshots.

image.png

What employees are getting :-

image.png

Need assistance to fix this issue.

Thanking you

Amritpal

Answers

  • klaura
    klaura Reckon Staff Posts: 255 Reckon Staff

    Hi unisonjoints,

    Based on the screenshots, these 2 pay slips are for 2 different pay periods. Can you send us a screenshot of the leave setting under your Payroll and compensation tab?

    Best regards,

    Karren

  • unisonjoints
    unisonjoints Member Posts: 3 Novice Member Novice Member

    Hi Karren

    Thank you for having look into this, Please see below the requested screenshot.

    image.png

    Thanks

  • klaura
    klaura Reckon Staff Posts: 255 Reckon Staff

    Hi unisonjoints,

    Thanks for the screenshot. Have you previously clicked the Reset button? Looks like it reset for the new financial year.

    Are you trying to fix the payslips during those periods or adjust the leave balance as of the 10/12?

    If you know the actual balance, you can adjust or override the hours available. The new balance will reflect on your next pay cheque.

    Bes regards,

    Karren

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited December 16

    As Klaura said you can override the figure in the leave details tab, but I have to say it doesn’t always display correctly on the payslip. I had this problem once and tried many deletions and rebuilds and other things I could think of and it was never right. I was waiting till the end of the financial year to make a new employee and put the correct amounts in but fortunately the employee left. Have you looked at the leave liability account, that shows pay by pay what amounts have affected the leave.

    Good luck

  • unisonjoints
    unisonjoints Member Posts: 3 Novice Member Novice Member

    Klaura, I already tried by overriding the actual leave balance, then its showing me the correct balance in Reckon but still negative to employees.

    Screenshot from Reckon:-

    image.png

    Screenshot from emailed employee's pay-slip.

    image.png

    Thank you

  • klaura
    klaura Reckon Staff Posts: 255 Reckon Staff
    edited December 16

    Hi unisonjoints

    You can try the steps provided in the KB article here. It works for some users.

    Leave amount is incorrect in the Payslips. Although it is correct in the employee’s record. - Reckon Help and Support Centre

    Give it a try and let me know how you go with it.

    Best regards,

    Karren

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