ACCOUNTS HOSTED - UNRECOVERABLE ERROR 14538 73294
Hi, I am trying to enter the EOFY journals for the accountant, and every time I try and save the journal, it comes up with the above error. I have tried several times for the last 3 days. It lets me write checks and do other things, but create a journal. Please help!!!!
Answers
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Hi @rsarlidge
When was the last time you were able to successfully enter any general journal transaction without experiencing a crash?
How often do you perform any file maintenance tasks such as creating a backup?
When did you last successfully backup with the 'Complete verification' option enabled in the backup settings?
In the general journal transaction that you are creating:
- how many lines make up the journal you are entering for EOFY
- are you able to enter a simple two-line journal
- what account(s) are you referencing in the journal
- can you confirm whether you are making use of tax codes/tax items and if so one(s)?
As a test, can you enter journal:
- without making use of any of the existing accounts that you used in the journal that is crash
- without making use of any tax codes/tax items
Regards,
Reckon Data Recovery Team
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