Reckon One - payroll - payrun not opening- error code 5

Syed
Syed Member Posts: 8 Reckoner Reckoner
in Reckon One

Hi Team,

Once again this week on Sunday I am having issues with logging in to my payroll on reckon one. I am able to login to my account but when I click to open my payroll book-pay run I am getting an error message - Aw, Snap something went wrong loading this page - Error code 5.

Need urgent help.

Syed

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Syed

    I've just had a look and both Reckon One and payroll features seemed to open and work fine in my case on a few test books.

    Can you please hard refresh your page, in most browsers this is actioned using Ctrl & F5. Alternatively, try using an incognito browser window just as a test.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Syed
    Syed Member Posts: 8 Reckoner Reckoner

    Can the issue be due to my mac os being OSX10.11 using an older chrome version.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Its hard for me to say as I can't test that particular OS.

    If you're running an out of date browser, then I'd suggest updating it just as a general recommendation.

    An easy way to eliminate the OS and/or device is testing on another device if you've got one on hand.

    Did logging in on an incognito window make any difference at all?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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