How is this possible? Leave Details doesn't match Leave Accural Summary

Hi everyone,

For one staff member, the Leave Details: Hours Availalbe as of XX/XX/XX doesn't match the leave summary report.

Payroll does change this value when mistakes are found after a payroll run but I thought that it should resolve itself once a new payroll cycle is completed?

Accepted answers

All comments

blairmuller

Some more detilas:

This was the value as of 30/11/2024 in the employee's Leave Details Section. It 5.46. It is possible that this has been manually updated

This was the report and what's on their payslip. 9.26

When we process the pay for this staff member, it accures the correct amount

and set's it in the employee record

but the report and payslip is wrong. It shows 15.57

Kris_Williams

this has happened to me and no amount of deleting and reentering pays, or any other ‘tricks made a difference. My last resort was going to be create a new employee using the same employee number and transfer correct leave balances. I was going to do this at the beginning of the next financial year but fortunately he left. I’m sorry but other than rebuilding the file - 3 times, I have nothing to suggest.

blairmuller

Thanks Kris, What do you mean by rebuilding 3 times?

Kris_Williams

Go to File - utilities -rebuild data

It will do a backup and then rebuild, do this 3 times.

Good luck

Rav

Hi @blairmuller

Is the date range of your Leave Summary report set to This Payroll Year to Date in the top left?

If you click in/drill down into the leave balance in the report, it should show each pay's leave accruals/balance, does it show anything out of the ordinary?

blairmuller

Hi Rav,

It's this bug here: https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record

blairmuller

It's not just the leave report, it's the payslip that doens't match what's in the employee tab

blairmuller

The work around fixes it.

Kris_Williams

what work around fixed it?

blairmuller

work around 1 on this page:

https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record

Kris_Williams

Very happy that it worked for you

Sue Barton

Thanks Blair for posting the solution I have the same issue with an employee.