How is this possible? Leave Details doesn't match Leave Accural Summary

blairmuller
blairmuller Member Posts: 70 Reckoner Reckoner
in Reckon Accounts (Desktop)

Hi everyone,

For one staff member, the Leave Details: Hours Availalbe as of XX/XX/XX doesn't match the leave summary report.

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Payroll does change this value when mistakes are found after a payroll run but I thought that it should resolve itself once a new payroll cycle is completed?

Answers

  • blairmuller
    blairmuller Member Posts: 70 Reckoner Reckoner
    edited January 7

    Some more detilas:

    This was the value as of 30/11/2024 in the employee's Leave Details Section. It 5.46. It is possible that this has been manually updated

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    This was the report and what's on their payslip. 9.26

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    When we process the pay for this staff member, it accures the correct amount

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    and set's it in the employee record

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    but the report and payslip is wrong. It shows 15.57

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  • Kris_Williams
    Kris_Williams Member Posts: 3,733 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    this has happened to me and no amount of deleting and reentering pays, or any other ‘tricks made a difference. My last resort was going to be create a new employee using the same employee number and transfer correct leave balances. I was going to do this at the beginning of the next financial year but fortunately he left. I’m sorry but other than rebuilding the file - 3 times, I have nothing to suggest.

  • blairmuller
    blairmuller Member Posts: 70 Reckoner Reckoner

    Thanks Kris, What do you mean by rebuilding 3 times?

  • Kris_Williams
    Kris_Williams Member Posts: 3,733 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Go to File - utilities -rebuild data

    It will do a backup and then rebuild, do this 3 times.

    Good luck

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager

    Hi @blairmuller

    Is the date range of your Leave Summary report set to This Payroll Year to Date in the top left?

    If you click in/drill down into the leave balance in the report, it should show each pay's leave accruals/balance, does it show anything out of the ordinary?

  • blairmuller
    blairmuller Member Posts: 70 Reckoner Reckoner

    Hi Rav,

    It's this bug here: https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record

  • blairmuller
    blairmuller Member Posts: 70 Reckoner Reckoner

    It's not just the leave report, it's the payslip that doens't match what's in the employee tab

  • blairmuller
    blairmuller Member Posts: 70 Reckoner Reckoner

    The work around fixes it.

  • Kris_Williams
    Kris_Williams Member Posts: 3,733 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    what work around fixed it?

  • blairmuller
    blairmuller Member Posts: 70 Reckoner Reckoner

    work around 1 on this page:

    https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record

  • Kris_Williams
    Kris_Williams Member Posts: 3,733 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Very happy that it worked for you

  • Sue Barton
    Sue Barton Member Posts: 14 Reckoner Reckoner

    Thanks Blair for posting the solution I have the same issue with an employee.

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