Hi, I'm trying to log into our file, Reckon Accounts Hosted and am getting this error message "Didn't get connection settings"
yes I had that yesterday, just close your browser and try again, that worked for me. Even try a different browser
Hi @Vanessa_10085275
If you close the tab, and log off any active sessions that are listed in the Reckon Accounts Hosted control panel, then retry are you able to access your file successfully?
Thank you. All working fine now :-)
I am having the same problem right now! I have logged off browser, logged back in, nothing. I have cleared my browser history for all time and tried again, no good. I have tried an entirely different browser, no luck. Help please?
Hi @Sharlien
Thanks for raising this, getting this checked over at the moment. Will come back to you shortly.
Can you please try logging in again now and let me know if you're able to launch your file successfully now?
Let me know when you can.
Cheers
It works now! Thank you Rav :-)
I am now having the same issue, have tried logging out and logging in again and also closing browsers, it is still giving the same message.
Hi @KerryMVPH
I know you've already tried it out but can you please close your browser one more time then give it another go now.
Let me know if you're still having trouble launching your file after this.
Yes working now thank you.
Excellent, thanks for confirming @KerryMVPH 👍
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