Didn't get connection settings - RAH login

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Vanessa_10085275
Vanessa_10085275 Member Posts: 39 Reckoner Reckoner
edited January 12 in Accounts Hosted

Hi, I'm trying to log into our file, Reckon Accounts Hosted and am getting this error message "Didn't get connection settings"

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,999 Reckon Hall of Famer Reckon Hall of Famer

    yes I had that yesterday, just close your browser and try again, that worked for me. Even try a different browser

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Hi @Vanessa_10085275

    If you close the tab, and log off any active sessions that are listed in the Reckon Accounts Hosted control panel, then retry are you able to access your file successfully?

  • Vanessa_10085275
    Vanessa_10085275 Member Posts: 39 Reckoner Reckoner

    Thank you. All working fine now :-)

  • Sharlien
    Sharlien Member Posts: 20 Reckoner Reckoner

    I am having the same problem right now! I have logged off browser, logged back in, nothing. I have cleared my browser history for all time and tried again, no good. I have tried an entirely different browser, no luck. Help please?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager
    edited January 14

    Hi @Sharlien

    Thanks for raising this, getting this checked over at the moment. Will come back to you shortly.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Hi @Sharlien

    Can you please try logging in again now and let me know if you're able to launch your file successfully now?

    Let me know when you can.

    Cheers

  • Sharlien
    Sharlien Member Posts: 20 Reckoner Reckoner

    It works now! Thank you Rav :-)

  • KerryMVPH
    KerryMVPH Member Posts: 2 Novice Member Novice Member

    I am now having the same issue, have tried logging out and logging in again and also closing browsers, it is still giving the same message.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Hi @KerryMVPH

    I know you've already tried it out but can you please close your browser one more time then give it another go now.

    Let me know if you're still having trouble launching your file after this.

  • KerryMVPH
    KerryMVPH Member Posts: 2 Novice Member Novice Member

    Yes working now thank you.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,288 Reckon Community Manager Community Manager

    Excellent, thanks for confirming @KerryMVPH 👍

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