Backup not finishing

Per Carlsen
Per Carlsen Member Posts: 6 Reckoner Reckoner
in Reckon Accounts (Desktop)

The screen is not responsive when the backup did not finish. How can I unlock the application and recover my accounts?

The recycle bin is coming up when I double click anywhere on the screen.

Screen looks like this:

IMG_0900.jpeg

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,733 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I haven’t used that version but have had many times when a backup appears to have stopped. It’s says not responding but if you just leave it and don’t click on anything it usually finishes. Otherwise the only way to get out of that is to go to Task Manager (Alt Ctrl Delete) - and end task on program. Then try again

  • Per Carlsen
    Per Carlsen Member Posts: 6 Reckoner Reckoner

    the task manager states no running apps, so I can’t get rid of it, and windows will not allow me to cancel nor to start another program

  • Kris_Williams
    Kris_Williams Member Posts: 3,733 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    The only way I handle something like this is to turn off the computer

  • Per Carlsen
    Per Carlsen Member Posts: 6 Reckoner Reckoner

    unfortunately, this did not work either. Windows start with the screen as I showed and no other action possible.

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