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How to resubmit super payment again for a employee who changed super account?

Lily1995

If Superstream batch is showing "SENT TO FUND WITH REFUND". One employee's contribution is refunded due to super account change. Other employees' are successfully submitted.

When I want to submit for this employee's super again, it shows "There are no Super payments to make for the date range selected".

Accepted answers

All comments

Tanvi_kataria

Hi @Lily1995

Could you please confirm which Superstream option you are using to make super payments in Reckon One?

Regards

Tanvi

Lily1995

https://community.reckon.com/discussion/comment/20652474#Comment_20652474

Hi Tanvi, please check this screenshot. Thanks for your prompt reply.

Lily1995

https://community.reckon.com/discussion/comment/20652477#Comment_20652477

@Tanvi_kataria Hi Tanvi, thanks for your prompt reply. Please check this screenshot. Looking foward to your reply.

Regards,

Lily

Karren Labrador

Hi Lily1995,

Are you using Beam? If you click the Batch option. do you see a button to revert to draft?

Best regards,

Karren

Lily1995

https://community.reckon.com/discussion/comment/20652496#Comment_20652496

Hi @klaura , thanks for your reply. There is no button to convert to draft (I suppose the reason is that other employees' contribution is successfully paid). There is only a button "Create SAFF".

Karren Labrador

Hi Lily1995,

The same batch cannot be created because it has already been processed for this pay run. Even though one of them was refunded

And since super payment has been made, this will limit us reverting the pay run to draft.

I can recommend that we make the payment straight to the employee's super fund in this instance.

Best regards,

Karren

Lily1995

https://community.reckon.com/discussion/comment/20652500#Comment_20652500

Hi @klaura, thanks for your reply. I already contacted super fund, they replied that payment can only be processed by the clearing house. So is there any other way to repay this employee's super through Reckon or we can send the super details to your team, so that you can process it?

Karren Labrador

Hi Lily1995,

Let me check it with the team. I'll get back you later.

Best regards,

Karren

Karren Labrador

Hi Lily1995,

I suggest getting in touch with Beam in this case so they can process the payment. You only provide them the Payment Reference Number (PRN). When your batch was submitted, Beam provided you with the PRN.

You can contact them here Contacting Beam

or you can email them directly at support@beamconnect.com.au

Best regards,

Karren

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