How to resubmit super payment again for a employee who changed super account?
If Superstream batch is showing "SENT TO FUND WITH REFUND". One employee's contribution is refunded due to super account change. Other employees' are successfully submitted.
When I want to submit for this employee's super again, it shows "There are no Super payments to make for the date range selected".
Answers
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Hi @Lily1995
Could you please confirm which Superstream option you are using to make super payments in Reckon One?
Regards
Tanvi
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Hi Tanvi, please check this screenshot. Thanks for your prompt reply.
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@Tanvi_kataria Hi Tanvi, thanks for your prompt reply. Please check this screenshot. Looking foward to your reply.
Regards,
Lily
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Hi Lily1995,
Are you using Beam? If you click the Batch option. do you see a button to revert to draft?
Best regards,
Karren
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Hi Lily1995,
The same batch cannot be created because it has already been processed for this pay run. Even though one of them was refunded
And since super payment has been made, this will limit us reverting the pay run to draft.
I can recommend that we make the payment straight to the employee's super fund in this instance.
Best regards,
Karren
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Hi @klaura, thanks for your reply. I already contacted super fund, they replied that payment can only be processed by the clearing house. So is there any other way to repay this employee's super through Reckon or we can send the super details to your team, so that you can process it?
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Hi Lily1995,
Let me check it with the team. I'll get back you later.
Best regards,
Karren
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Hi Lily1995,
I suggest getting in touch with Beam in this case so they can process the payment. You only provide them the Payment Reference Number (PRN). When your batch was submitted, Beam provided you with the PRN.
You can contact them here Contacting Beam
or you can email them directly at support@beamconnect.com.au
Best regards,
Karren
1
Reckon Staff 
