how do i contact reckon on the weekend?

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JTB346
JTB346 Member Posts: 12 Reckoner Reckoner
in Accounts Hosted

i have recently renewed some licenses and cancelled others and reckon has cancelled the wrong one so i am locked out. i need to get access this weekend

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 4,015 Reckon Hall of Famer Reckon Hall of Famer

    not that I am aware, unless @Rav sees this message, not even sure if they work for emergencies over the weekend. Have you tried ringing any of the support numbers?

  • JTB346
    JTB346 Member Posts: 12 Reckoner Reckoner

    yes - tried with no luck.

    monday it isโ€ฆ

  • Kris_Williams
    Kris_Williams Member Posts: 4,015 Reckon Hall of Famer Reckon Hall of Famer

    sorry about that, try and make the most of the weekend in that case

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,337 Reckon Community Manager Community Manager

    Hi @JTB346

    Sorry to hear you had some trouble getting help this weekend. Our Reckon Accounts Hosted technical support team are available over the weekend between 9am - 4pm (AEST/AEDT).

    If you haven't already had a chat with the team this morning let me know and I'll organise a call for you.

  • Zappy
    Zappy Accredited Partner Posts: 5,322 Accredited Partner Accredited Partner

    @JTB346

    Support does operate Saturdays

    Ive called them myself.

    You know Xero has no support at all.

    Zappy :)

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