I am new to reckon one, I am struggling with bank transactions and possible double up entries.

JCoull

Upon checking paper bank transaction against bills some are not there, is this due to being cleared? Also need to check all bill transaction easily for last financial yr before sending to accountant.

Thankyou

Rav

Hi @JCoull

Are you manually importing your bank transactions into Reckon One or have you setup a dedicated bank feed? If its the latter, have you setup your feed using Open Banking or Yodlee?

Which financial institution have you setup as your feed?

JCoull

I have set up a dedicated feed, the bank is ANZ.

JCoull

Would there be a time we could possibly have a phone discussion with my issues please?

klaura

Hi JCoull,

I can give you a call. You can send me your details here via Private message.

Talk to you soon.

Best regards.

Karren

JCoull

Thankyou So much,

0401534530

JCoull

Hi Karen, can we arrange a time for your call please, can you possibly send me a txt?

Thankyou

klaura

Hi @JCoull,

Let me know the best time to call you today and I'll try to ring you again.

Thank you,

Best regards,

Karren

Reeta

Hi @JCoull ,

If you are unable to make a phone call, please refer to our article on removing duplicate transactions from the bank data import feed. I have attached the article below for your convenience.

https://help.reckon.com/article/vryjzbb39u-kba-5336-removing-duplicate-transactions-from-a-bank-data-import-in-reckon-one

Hope this helps.

Regards,

Reeta.

JCoull

Hi Karen. Thankyou for your reply, I didn't realise you could speak after hours, so sorry for missing this msg. Are you able to speak around 7pm tonight or tomorrow evening? Otherwise would after 2pm suit you?

JCoull

TThankyou Reta, this issue is not doubling up transaction from bank feeds, it's entering in bills, and entering in payments received , then the data feeds create a new receipt or payment if it doesn't find the match, it's very confusing. It occasionally matches to a wrong transaction, even though the correct transaction is underneath. Can I change the match? If I do a receipt for the transaction, it doubles up.

klaura

Hi @JCoull ,

I will call you after 2 pm today.

Talk to you soon.

Best regards,

Karren

JCoull

Sorry I work till 6pm today and tomorrow, does Friday around 2pm suit you?

klaura

@JCoull Sure. Friday should be ok.

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