LOST WORK

YESTERDAY I SPEND SEVERAL HOURS WORKING ON RECKON, I WAS CALLED AWAY AND DID NOT CLOSE OFF MY SESSION. THIS MORNING ALL THAT WORK HAS GONE. THIS HAS NEVER HAPPENED BEFORE

Comments

Zappy

@Barbara_9845509

Im so sorry

This is horrifying

I have never had this happen and I have been using Hosted since the beginning

I hope tech support can provide you with some answers

@Rav are you out there?

zappy

Datarec

Missing info can be the result of a different similarly named file or older identically named file having been opened.

Recommend that you consult with a Hosted Technical Support Team member to assist you in identifying:

what are the names of the data file that have last been opened as indicated in the No Company Open screen of the Reckon Accounts application
how many data files are present
- confirm how many QBW files are in your Hosted Q: drive (Q:\)
- confirm how many shared folders are in your Hosted Q: drive
- confirm what filenames are present in each one, along with their file sizes
- identify whether there are similarly named or identically named files in different folder locations

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