LOST WORK

Barbara_9845509

YESTERDAY I SPEND SEVERAL HOURS WORKING ON RECKON, I WAS CALLED AWAY AND DID NOT CLOSE OFF MY SESSION. THIS MORNING ALL THAT WORK HAS GONE. THIS HAS NEVER HAPPENED BEFORE

Zappy

@Barbara_9845509

Im so sorry

This is horrifying

I have never had this happen and I have been using Hosted since the beginning

I hope tech support can provide you with some answers

@Rav are you out there?

zappy

Datarec

Missing info can be the result of a different similarly named file or older identically named file having been opened.

Recommend that you consult with a Hosted Technical Support Team member to assist you in identifying:

• what are the names of the data file that have last been opened as indicated in the No Company Open screen of the Reckon Accounts application
• how many data files are present
  • confirm how many QBW files are in your Hosted Q: drive (Q:\)
  • confirm how many shared folders are in your Hosted Q: drive
  • confirm what filenames are present in each one, along with their file sizes
  • identify whether there are similarly named or identically named files in different folder locations