LOST WORK

Barbara_9845509
Barbara_9845509 Member Posts: 4 Novice Member Novice Member
in Accounts Hosted

YESTERDAY I SPEND SEVERAL HOURS WORKING ON RECKON, I WAS CALLED AWAY AND DID NOT CLOSE OFF MY SESSION. THIS MORNING ALL THAT WORK HAS GONE. THIS HAS NEVER HAPPENED BEFORE

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    @Barbara_9845509

    Im so sorry

    This is horrifying

    I have never had this happen and I have been using Hosted since the beginning

    I hope tech support can provide you with some answers

    @Rav are you out there?

    zappy

  • Datarec
    Datarec Reckon Staff Posts: 1,438 Reckon Staff Reckon Staff

    Missing info can be the result of a different similarly named file or older identically named file having been opened.

    Recommend that you consult with a Hosted Technical Support Team member to assist you in identifying:

    • what are the names of the data file that have last been opened as indicated in the No Company Open screen of the Reckon Accounts application
    • how many data files are present
      • confirm how many QBW files are in your Hosted Q: drive (Q:\)
      • confirm how many shared folders are in your Hosted Q: drive
      • confirm what filenames are present in each one, along with their file sizes
      • identify whether there are similarly named or identically named files in different folder locations

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