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Payroll submission error

GMuir

I'm trying to submit my first payroll through STP and I get this error message

"Check and update your hosted SBR Software ID through Access Manager or by phoning the ATO."

Access manager shows Reckon as my registered software.

How do I fix this?

Accepted answers

All comments

Nickiu

Hi @GMuir,

Did you register via Access manager or call the ATO? When did you do it?

Thanks,

Nick

GMuir

I called the ATO, about 4 weeks ago.

Access Managers shows Reckon as registered

Nickiu

Hi GMuir

Thank you for your quick response. Can you ensure that the specific software id on the book is listed in Access manager.

To check the Software id in Reckon One payroll → Login to the book → Payroll → Payroll Setting → Software ID

Cheers,

Nick

GMuir

The software ID was incorrect, I have updated it, how long does it take before it gets processed?

Nickiu

Hi GMuir,

The fastest way is to ring the ATO. It should be pretty quick.

Let me know how it go.

Thanks

GMuir

Will it be processed automatically once the software ID is corrected or do I have to resubmit it?

Nickiu

Hi GMuir,

It returned an error, which means it was unsuccessful. You will need to resubmit it again.

Thanks