How do I fix STP Gov connect trying to submit random payroll week not giving me option to choose.

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NarellePaterson
NarellePaterson Member Posts: 125 Reckoner Reckoner
in Accounts Hosted

I go to submit STP and a random week is automatically submitted I have to go in find the draft and delete then go again to submit then it finally takes me to Qdata to choose the correct week to submit. This has been going on for weeks I havae no idea what has changed or why this is happening how do I fix.

Answers

  • Nickiu
    Nickiu Reckon Alumni Posts: 227 Former Reckon Staff Member Former Reckon Staff

    Hi @NarellePaterson,

    Thank you for reaching out, Could you please clarify the steps you took, along with the screenshot, so I can replicate the issue?

    Thank you,

    Nick

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 472 Reckon Staff Reckon Staff

    Hi @NarellePaterson

    Apologies for the inconvenience.

    As you mentioned, an STP submission for a random week was automatically submitted, and then you deleted the draft and resubmitted the correct one. However, once an STP submission is made, it cannot be changed or deleted. Could you clarify which draft you deleted?

    Additionally, when you process Single Touch Payroll, does it take you directly to GovConnect where you have that submission, or are there steps you need to follow in between? It would be helpful if you could explain the process in more detail, including the steps you performed. Thank you

    Regards

    Tanvi

  • NarellePaterson
    NarellePaterson Member Posts: 125 Reckoner Reckoner

    So while doing pays today I was taking notes of the steps so I could inform you and for some reason after weeks of this error happens this week it actually worked the way it should, so fingers crossed whatever the problem it's fixed but if it happens again I will go through the process again,

    Tanvi

    I deleted the incorrect draft pay before it was actually submitted then had to go back in and select correct pay which then I am able to select the file I want.

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 472 Reckon Staff Reckon Staff

    Morning @NarellePaterson

    Great to hear everything is working correctly. If the issue reappears, please don't hesitate to reach out. It would be helpful if you could provide some supporting screenshots. If needed, we can also arrange a screenshare session to look into it together. Thank you!

    Regards

    Tanvi

  • JudyA
    JudyA Member Posts: 79 Reckon Star Reckon Star

    Hi @NarellePaterson

    I've had this occur in the past and it is due to me being so used to double-clicking the mouse to open folders etc. When I go to the Qdrive to find the STP file, it only needs one click of the mouse to open the folder where I store them. Two clicks results in whatever file is on top being uploaded to the portal as a draft, and it's never the file I want ☺️

    When you slowed down to take note of the steps, perhaps you only used one click to open the folder, not two. See if that helps with future submissions.

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